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Return Policy
Ghost-Mart offers a 7-day return policy on selected items based on manufacturer return policies. All products returned MUST be
returned to Ghost-Mart with the following terms and conditions: be 100 percent complete and contain ALL original manufacturer
boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other
documentation included with the original shipment.
Shipping charges on returned items are the customer's responsibility.
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier
that is able to provide you with proof of delivery.
If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package
make sure it is noted on the carrier's delivery record in order for Ghost-Mart to file a damage claim. Save the merchandise AND
the original box and packing it arrived in, notify Ghost-Mart immediately to arrange for a carrier inspection and a pick up of
damaged merchandise. If you do not notify Ghost-Mart of damaged goods within the first 3 days of arrival, our regular return policy
will override any claim of damage, and will fall under all current manufacturer restrictions. Contact Customer Relations at
304.513.4216 to arrange for carrier inspection and a pick up of damaged merchandise.
DEFECTIVE returns can be returned directly to Ghost-Mart within 7 days from the invoice date, at Ghost-Mart's discretion for: credit,
replacement, exchange or repair.
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC code will ONLY be
replaced with the same item. After 7 days, all manufacturers’ warranties apply.
NON-DEFECTIVE returns can be accepted directly by Ghost-Mart within 7 days from the invoice date, at Ghost-Mart's discretion
for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
If the package is refused by the customer, the customer shall be responsible for the return shipping fees, original shipping fees
and a 15 percent restocking fee.
Ghost-Mart reserves the right to authorize product returns beyond 7 days from the invoice date. IF the product is accepted after 7
days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.
Updated 8/13/07
Ghost-Mart offers a 7-day return policy on selected items based on manufacturer return policies. All products returned MUST be
returned to Ghost-Mart with the following terms and conditions: be 100 percent complete and contain ALL original manufacturer
boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other
documentation included with the original shipment.
Shipping charges on returned items are the customer's responsibility.
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier
that is able to provide you with proof of delivery.
If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package
make sure it is noted on the carrier's delivery record in order for Ghost-Mart to file a damage claim. Save the merchandise AND
the original box and packing it arrived in, notify Ghost-Mart immediately to arrange for a carrier inspection and a pick up of
damaged merchandise. If you do not notify Ghost-Mart of damaged goods within the first 3 days of arrival, our regular return policy
will override any claim of damage, and will fall under all current manufacturer restrictions. Contact Customer Relations at
304.513.4216 to arrange for carrier inspection and a pick up of damaged merchandise.
DEFECTIVE returns can be returned directly to Ghost-Mart within 7 days from the invoice date, at Ghost-Mart's discretion for: credit,
replacement, exchange or repair.
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC code will ONLY be
replaced with the same item. After 7 days, all manufacturers’ warranties apply.
NON-DEFECTIVE returns can be accepted directly by Ghost-Mart within 7 days from the invoice date, at Ghost-Mart's discretion
for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
If the package is refused by the customer, the customer shall be responsible for the return shipping fees, original shipping fees
and a 15 percent restocking fee.
Ghost-Mart reserves the right to authorize product returns beyond 7 days from the invoice date. IF the product is accepted after 7
days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.
Updated 8/13/07
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If you wish to return or exchange a product, please complete this form in its entirety. You must also comply with our
Terms & Conditions of Sale Policy.
Shipping Info
If approved, your RMA number must be clearly marked on the outside of the shipping container in bold letters, or the
package will be refused.
Terms & Conditions of Sale Policy.
Shipping Info
If approved, your RMA number must be clearly marked on the outside of the shipping container in bold letters, or the
package will be refused.
| Return / Exchange Merchandise Authorization Request (RMA) |